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How We Handle Your Account and Your Data

Our legal framework protects your account, your wallet and the payments you make through JazzCash, Easypaisa and Raast.

Account SecurityData ProtectionPayment VerificationYour Rights

Terms of Service and Jurisdiction

lsb15 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

lsb15 operates within the legal framework applicable to our market. Access to our platform and your account depends on local law and is available where local law permits. We require you to verify your identity before deposits and withdrawals, particularly for transactions through JazzCash, Easypaisa and

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Raast. Account holders must be of legal age in their region. All disputes are handled through our support team first; escalation follows the terms you accept when you open your account. We do not accept liability for third-party payment delays or interruptions outside our control.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HELP WITH LEGAL QUESTIONS

Contact Us About Terms and Account Issues

Team online

Live Chat Support

Ask questions about your account terms, payment rules or data rights directly in the lobby. Our team responds during business hours and can clarify any legal or account policy question.

Email Support

Send formal requests, account access enquiries or complaints to our legal support inbox. Include your account number and the issue; we respond within two business days.

Account Settings

View and download your account terms, payment history and data settings directly in your lobby profile. Update your contact details or request account changes without contacting support.

HOW WE PROTECT YOU

Data Security, Retention and Your Control

Encryption and Security

Your account data, payment details and identity documents are encrypted in transit and at rest using industry-standard protocols. Access to your personal information is restricted to authorised team members only.

Payment Verification

Before your first withdrawal, we verify your identity through your JazzCash, Easypaisa or Raast account and request supporting documents. This protects both your account and our payment network from fraud.

Data Retention

We keep your account data for the lifetime of your account plus two years after closure. Payment records are retained longer to comply with local financial reporting. You can request deletion of non-essential data at any time.

Cookies and Tracking

Our site uses cookies to remember your preferences, keep you logged in and prevent fraud. You can disable non-essential cookies in your browser settings without losing core functionality.

Account Access and Export

You can access all your account information, game history and payment records in your lobby settings. We can export your data in a portable format; request it through Account Help or email support.

Change or Close Your Account

Update your account details, payment methods or contact information anytime in Settings. To close your account, contact our support team; we'll process it within five business days and confirm closure in writing.

Your Account Terms and Rights

Use the Forgot Password link on the login page and we'll send a reset link to your registered email within seconds. Click it, create a new password and you're back in the lobby. If you can't access your email, contact our support team with your account details.

We only share your data with payment providers like JazzCash, Easypaisa and Raast to process deposits and withdrawals. We do not sell or lease your personal information. Data sharing for legal compliance or fraud prevention is disclosed in your account terms.

When you request your first withdrawal, we'll ask for identity proof and a document that matches your registered address. We verify this through your payment wallet; the process usually takes one business day. You'll receive confirmation in your lobby notifications.

Yes. Go to Account Settings, find Payment Methods, and add or remove JazzCash, Easypaisa, Raast or Bank Transfer options. Changes take effect immediately. Your verification status applies across all linked methods.

You can close your account anytime through Settings or by contacting support. Any balance remaining in your account wallet will be refunded to your primary payment method within five business days. Closed accounts cannot be reopened.

We retain all deposit and withdrawal records for the lifetime of your account plus two years after closure. This helps us support disputes and comply with local financial rules. You can download your payment history from Account Settings anytime.

Email our legal support team with details of your issue, your account number and dates. We respond within two business days. For urgent complaints, use Live Chat during business hours and request escalation to our complaints officer.

How We Handle Your Account and Your Data

Contact Us About Terms and Account Issues

Live Chat Support

Email Support

Account Settings

Data Security, Retention and Your Control

Encryption and Security

Payment Verification

Data Retention

Cookies and Tracking

Account Access and Export

Change or Close Your Account

Your Account Terms and Rights

01 What happens if I forget my account password?

02 Do you share my data with third parties?

03 How do I verify my account for withdrawal?

04 Can I change the payment methods linked to my account?

05 What is your policy on account closure and refunds?

06 How long do you keep my payment history?

07 Who do I contact about a complaint or legal issue?

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